Coordinate the repair, replacement and/or return of Synergy products that require service directly through Arthrex.Continual training of Customer’s staff on the safe and effective use of Arthrex’s Synergy products.Document equipment service results in order to maintain accurate quality records.Troubleshoot and resolve Customer and product issues related to Synergy equipment in accordance with Arthrex’s User Manuals, Equipment Set-Up Guides and written specifications.
#Orthopedic synergy equipment software#
Provide Arthrex’s free, ongoing, electronic software upgrades as they become available. Perform Arthrex’s standard preventative maintenance services on all Synergy Imaging and OR integration equipment to keep the products in good operating condition. This position can include sales opportunities and evolve into a sales representative role. ST will upload most current database software version as needed upon release to ensure equipment has the latest functionality and enhancements. ST will own process to completion by confirming the status of returned materials to ensure account’s inventory is up to date. ST will be responsible for the processing of returns (RMA) and exchanges of Arthrex endoscopy equipment for the account through Product Surveillance and make certain that all Arthrex return/exchange requirements are met. ST will provide front-line support in regard to troubleshooting of equipment and contact Synergy Support team to create trouble tickets where troubleshooting does not resolve issue. ST will be responsible for the daily service and maintenance of Arthrex related endoscopy equipment. The job environment promotes steady, methodical work output so that job routines can be completed on time and error- free.Īs a Service Technician you will interact with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions. 
Communication with others is based on knowledge of repetitive job routines and procedures gained from sufficient on the job experience. Precise, consistent work output is essential requiring patience and a willingness to handle and complete one task at a time. The focus of this job is on producing high quality, detailed work based on established standards, guidelines and procedures. The position can have a wide range of responsibilities.
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